Shipping & Returns
It is important to us that you are completely satisfied when you shop with us. If, after you have received any returnable product(s), you are not happy with what you ordered for any reason, you may return or exchange the product(s) within fourteen (14) days from the date of shipping. To initiate the return or exchange process, you must first obtain a return authorization number by calling us at (516) 368-9108 between the hours of 8:30 AM ET and 5:00 PM ET, Monday through Friday, or emailing us at firstname.lastname@example.org. All returnable items should be returned unused, in their original packaging and in salable condition. Your refund shall reflect the total amount you paid for the product(s) you are returning. However, you will not be refunded any original shipping costs you may have paid for the delivery of the product(s) to you.
If you are shipping to us from within the continental United States, you may choose to receive your refund back to your original method of payment (provided that you did not make your purchase using a Gift Card or Store Credit) or in the form of a Store Credit.